The Connection® Celebrates 36 Years
On August 19th, The Connection® celebrated its 36th year in business. Founded in 1981 by President and Founder Fred Weiner, The Connection® began as an electronic classifieds and soon became the source for all things Twin Cities including parade routes, movie times, car listings and dealer locator services. Throughout the years, The Connection® evolved to meet the changing business climate expanding dealer locator services nationally and soon transitioning into an event ticketing organization for the state of Hawaii.
“Our Clients began asking for assistance with customer service and technical support functions of their business,” recalls Weiner. “This need enabled The Connection® to enter the BPO space where we became a full service contact center. Today, The Connection® provides all things call center from inbound and outbound customer service & technical support, and call center consulting to call center training, Agent & Supervisor development, soft skills training, custom eLearning and LMS solutions. We offer a full suite of solutions developed around elevating personnel and operational performance for domestic and international call centers.”
When asked to sum up The Connection® over the past 36 years, Weiner had one word to say - value. “That is what the last 36 years has been about – providing value – whether it is to our Clientele through enhanced service offerings or enriching the lives of those that work within our organization.”