Call Center Solutions for the Retail and Consumer Services Industry

Customer support is tantamount to none when it comes to your brand. It is true, each experience your customer has with you, or someone representing you, represents the quality of your products and the credibility of your company, which inevitably goes on to influence purchase decisions. It’s a fact not lost on us.

Optimized, Scalable and Brand Centric Solutions.

At The Connection®, we have extensive experience providing outsourced multichannel contact center solutions for retailers, catalog companies, and consumer product enterprises alike that focus on replicating your unique brand and culture for an unmatched customer experience. Using our personalized approach, our team of specialists has gone on to improve first-call resolution rates, reduce average call time, and improve customer retention.

We provide assistance with:

  • Placing Orders
  • Refunds
  • Billing & Payment Solutions
  • Customer Complaints