Call Center Solutions for the Utilities Industry


For consumers, interactions with utilities can be a daily or weekly endeavor, and the success of their interaction affects the quality of their everyday lives. As a result, they look to, and depend, on customer service and support to resolve any issues or questions that arise in a timely manner. The Connection® provides a wide range of personalized solutions and support for our utility clients including, but not limited to:

  • Service Area Identification
  • Billing & Payment Support
  • Outage Support
  • Budget Program Enrollment
  • Maintenance Scheduling & Work Requests
  • Quick Scaling for Outage Support Including Outbound Quality Assurance Calling and New Customer Activation
  • General Customer Service