Inbound or Outbound. Voice, Email or Chat. We Deliver Service, Experience & Efficiency.

With experience servicing regulated utility providers in the water, gas, electrical, and waste industry, we offer a range of services including, but not limited to the ones listed below. If you don't see something below, let's talk - we do custom projects too!

We provide service for:

  • Service Area Identification
  • New Customer Acquisition
  • Sales, Upsells, Cross Sells
  • Billing & Payment Support
  • Budget Program Enrollment
  • Customer Service Inquiries
  • Issue Resolution
  • Account Management
  • Customer Retention
  • Outage Support
  • Maintenance Schedules & Work Requests
  • Technical Support
  • Help Desk/ Troubleshooting
  • Crisis Management


Why Partner with The Connection®

Call Center Outsourcing

Your hand-selected team of tenured, experienced Agents provide service customized to your brand in a shared or dedicated environment that can be quickly scaled to meet your needs. We offer 24/7 U.S. based, omni-channel equipped facilities that are PCI, PII and HIPPA compliant. 

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Call Center Consulting

Looking at ways to optimize your existing call center? The Connection leverages over 150 years of experience providing call center consulting for Agent performance, KPI optimization, recruiting strategies, retention, space optimization, expansion plans, call center technology, quality, workforce, training and more.

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Call Center Training

Whether you’re looking for off-the-shelf or custom developed content, our call center training helps elevate Agent, Supervisor and Center performance utilizing blended learning methodologies to deliver effective, efficient and cost-effective training solutions.  

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