• Call Center Outsourcing
    U.S. Based Call Center Services
    Award Winning Call Center, 24/7 Live Phone Support, & Virtual Receptionist Services
  • Let Our Team Help You
    Explore the Possibilities
    Call Center Services | Virtual Receptionist | Consulting | Training
  • Flexibility to Customize
    Affordable Call Center Services
    Programs Tailored To Fit Your Business Needs
  • And Every Customer Journey Unique

Inbound or outbound. Voice, email, or chat. We speak from Experience. Contact us to see what we can do for you.

Our Services

Call Center Outsourcing

Call Center Outsourcing

Looking to Outsource Your Call Center? We offer 24/7 premium level call center services for businesses of any size. Our packages start as low as 35 minutes per month and scale to large dedicated teams for Fortune 100 companies. In business for over 35 years, our Experience Specialists do more and do it better than anyone else in the industry at a fraction of the cost of managing your own team internally. 

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Call Center Consulting

Call Center Consulting

Are You An Existing Call Center? As industry practitioners, we leverage over 150 years of combined industry knowledge to provide call center consulting services that optimize operations and elevate performance.

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Call Center Training

Call Center Training

Looking for more than one and done classroom training? Immerse your team in fully interactive, online training courses designed to engage and stimulate learning from initial classroom training throughout the Agent's entire career. 

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Our Blog

CRM Integration Increases Customer Experience & Satisfaction Scores
The Connection® Welcomes Matt Sanders to the Business Development Team
The Connection® Gives Back Through Annual Back to School Program
The Connection® Celebrates 36 Years
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