Customer service departments in all industries are increasing their use of chatbots, and we...
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Outsourced Call Center Services
In business for over 35 years, The Connection® is an award winning call center offering U.S. based call center outsourcing solutions for B2B and B2C companies looking to elevate performance through affordable, custom branded customer experiences that mirror your brand and culture. Learn more about our approach to call center services or Request A Quote.Read more
Call Center Consulting
As industry practitioners, The Connection® Consultants leverage over 150 years of combined industry experience to provide call center consulting services that evaluate each touch point of your customer journey - optimizing operations, elevating performance and building customer loyalty at every touch point. Contact Us to learn more about our consulting services or Request A Quote.Read more
Call Center Training
The Connection® Training & Development team provides curriculum and content design that utilizes a blended learning approach. We offer pre-packaged, off-the-shelf call center training and Agent development as well as custom eLearning and LMS solutions. Learn how our team can help you create scalable, engaging experiences that train your team consistently at anytime and from any location.Read more
For many companies, staffing and managing an internal call center can be a challenging and...
The Connection®, a leaders in contact center outsourcing, call center consulting and...
It's a simple phrase. Short.. Sweet. But how often...