• Call Center Outsourcing
    U.S. Based Call Center Solutions
    Award Winning Call Center Services for B2B and B2C Organizations
  • Let Our Team Help You
    Explore the Possibilities
    Call Center Services | Call Center Consulting | Training & Development
  • Freedom to Customize
    Find The Perfect Solutions
    Tailor Your Program To Fit Your Business Needs
  • And Every Customer Journey Unique

Inbound or outbound. Voice, email, or chat. We speak from Experience. Contact us to see what we can do for you.

Our Services

Outsourced Call Center Services

Outsourced Call Center Services

In business for over 35 years, The Connection® is an award winning call center offering U.S. based call center outsourcing solutions for B2B and B2C companies looking to elevate performance through affordable, custom branded customer experiences that mirror your brand and culture. Learn more about our approach to call center services or Request A Quote.

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Call Center Consulting

Call Center Consulting

As industry practitioners, The Connection® Consultants leverage over 150 years of combined industry experience to provide call center consulting services that evaluate each touch point of your customer journey - optimizing operations, elevating performance and building customer loyalty at every touchpoint. Contact Us to learn more about our consulting services or Request A Quote

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Call Center Training

Call Center Training

The Connection® Training & Development team provides curriculum and content design that utilizes a blended learning approach. We offer pre-packaged, off-the-shelf call center training and Agent development as well as custom eLearning and LMS solutions. Learn how our team can help you create scalable, engaging experiences that train your team consistently at anytime and from any location.

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Our Blog

5 Ways Call Center Outsourcing Can Help Increase Profitability
The Connection Provides Over 1,000 Turkeys to Employees
10 Thoughtful Ways to Give Thanks To Your People
Strategies to Improve Employee Engagement