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Call Center Outsourcing
Looking to Outsource Your Call Center? We offer 24/7 premium level call center services for virtual receptionist as well as shared or dedicated call center outsourcing. In business for over 35 years, we do more and do it better than anyone else in the industry at a fraction of the cost of managing your own team internally.Read more
Call Center Consulting
Are You An Existing Call Center? As industry practitioners, we leverage over 150 years of combined industry knowledge to provide call center consulting services that optimize operations and elevate performance.Read more
Call Center Training
Looking for more than one and done classroom training? Immerse your team in fully interactive, online training courses designed to engage and stimulate learning from initial classroom training throughout the Agent's entire career.Read more
The Connection's professional team created a positive relationship with not only our internal team, but our customers as well. The partnership with The Connection has enabled us to meet or exceed many of our goals for the year. Thanks Connection team!
When we began our relationship with The Connection® we never dreamed we would have the level of partnership we have today! We initially began with outsourcing a small portion of our incoming call center business. This has now evolved to them handling 100% of incoming calls and email, monitoring social media and various administrative functions. They have integrated themselves so deep into our business, it feels like we are all one company!
Our entire team at The Connection® is second to none and they continue to excel at executing against the aggressive strategic goals we have set. I am proud to call them our partner!
We outsource over 90% of our Sales and Customer Service contact center activities. As a result, we are totally reliant upon a strong and stable partner for the health and expansion of our business and the care of our customers. We have been working with The Connection® for over 10 years because they have demonstrated the ability to adapt and grow with our changing business needs.
Working with The Connection® team at all levels of the organization was a great consulting experience! They exhibit an understanding and "can do" attitude that provides insight, feedback and value that extend above and beyond their excellent call center services.
After years of working with many outsource service agencies, this was the smoothest launch we have experienced.
We are totally invested and engaged in the success of our clients. We have their back and will stop at nothing to ensure the success of their business.