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Our Services

Call Center Services

Call Center Services

The Connection® offers inbound and outbound customer service, technical support, lead generation, appointment setting, and customer retention offerings that mirror your brand and culture through multi-channel solutions that include live operator, web chat, email, and social media. See how The Connection® can help you deliver a gold standard customer experience.

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Call Center Consulting

Call Center Consulting

The Connection® Consultants leverage over 150 years of combined industry experience to assess your current call center operations. Upon conclusion of the assessment, we provide detailed insights designed to optimize and enhance your call center operations. Want to learn more about call center operations? Check out our best practices under Industry Solutions.

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Training & Development

Training & Development

The Connection® Training & Development team provides curriculum and content design that utilizes a blended learning approach combining various learning modalities including eLearning and LMS solutions. Learn how our team can help you create scalable, engaging experiences that train your team consistently at anytime and from any location.

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Our Blog

The Connection® Celebrates Dual Anniversaries
The Connection® Celebrates 35 Years in Business
Client Branded Customer Service Maximizes Consumer Retention during Product Recall
Training that Bridges the Generation Gap