Call Center Training & Development
People Grow Companies, We Grow People
Maximize the impact of your training dollars for both new and existing employees, ensuring what they learned is transferred to their job performance and empowering them to meet performance goals.
Empower Employees to Meet Performance Goals
Traditionally and still yet today, the majority of organizations train using limited blended solutions. Traditional curriculum consists of Instructor Led modules with PowerPoint decks interspersed with in class role play, some limited online courseware, and on-the-job mentorship (nesting, double jack and listening to calls). While this has been acceptable for organizations, there are better ways to train that result in more competent, confident Agents as well as reduced training time and costs.
The Connection® offers customer service, soft skills and call center training through off-the-shelf call center training packages, or the creation of completely customized blended solutions which can include eLearning. Our training solutions are designed to engage learners through scenario based learning, providing enough contextual practice to retain the training material and better apply the skills once on the production floor.
Our off-the-shelf and customized call center training & development solutions are designed to:
- Reduce Training Time
- Provide Scalable Learning Solutions
- More Effectively Engage Learners
- Give Agents Better Ability to Retain Learned Information, Making Them More Confident Throughout Customer Interactions
- Provide More Natural Conversations, Elevate Performance and Enhance Customer Experiences
- Improve Agent Retention and Loyalty By Allowing Agents to Feel Better Prepared To Successfully Achieve Their Goals
Make Your Training Accessible From Anywhere in the World
The Connection® Learning Management System is an affordable, branded online training platform that enables companies to share information with several or several thousand employees anywhere in the world. Our LMS solution enables learners to access course content and track their performance while administrators can easily view Team results and segment learning into career or developmental pathways.
We offer off-the-shelf and custom customer service call center training materials.
Create custom eLearning modules unique to your scenarios and situations, or use our pre-designed templates to create your own.