Our Story

We believe in teamwork, innovation, collaboration, and growth. For over 36 years, we've built a culture around empowering our employees to learn, grow, and discover - creating scalable, repeatable, & affordable call center solutions for our Clients that challenge the status quo and deliver results. 


Our Niche

We've made a name for ourselves in the call center industry providing premier level customer service & call center outsourcing for Fortune 500 companies looking for a scalable resource that can help grow their teams without breaking the budget.

Whatever your size or needs, The Connection® provides call center solutions for:

  • Answering Service - Reach the customers you've been missing with our affordable 24/7/365 answering service starting as low as 35 minutes per month. Learn More
     
  • Virtual Receptionist - No breaks, vacation or sick time. Have your phone answered, calls screened and appointments set 24/7 with live Agents answering your phones as if they were right at your front desk. Learn More
     
  • Customer Service & Technical Support Outsourcing - Shared and dedicated programs with complete system integration, Client Service Manager, call monitoring, quality management and real-time reporting online. Learn More
     
  • Call Center Consulting - Optimize your operations, lower operating costs and elevate performance through an in-depth on-site evaluation and analysis of your operations including team members, metrics, training, recruiting, workforce management, quality processes and more. Learn More
     
  • Call Center Training - No more one and done classroom experience. Our off-the-shelf and custom call center training provides immersive, interactive and engaging learning from initial training throughout the entire development cycle. Learn More

Never worry about having to miss a call again. Grow your team affordably - at only a fraction of the cost of managing it internally - without sacrificing quality, service or efficiency. 

  Request A Quote or Give Us A Call to Learn More

 

Our Distinctions

When it comes to outsourcing, there is no one size fits all methodology. Each brand we service is one of a kind, receiving a hand selected customer service team and a contact center solution tailored from the ground up to address each individual business, budget and customer need you may have.

Give us a call or Request A Quote to learn more about our teams or listen to sample calls. 

We specialize in offering premium level, white glove customer experiences that match your company so closely, your customers won't be able to tell the difference. Our programs are staffed using highly skilled and tenured call center Agents that are 100% based in the U.S. ensuring that your programs will be handled domestically. Though if you're interested in near or off-shore opportunities, we can provide options for those as well.

Give us a call or send us an email to talk more about what The Connection® can offer.

Over the past 36 years, The Connection® has been an award winning BPO organization for leading Fortune 500 brands. Our Executive Team alone has over 150 years of combined industry experience and will help you successfully build your local, national, or international network. 

Give us a call, chat with us or send us an email to talk more about our specific industry experience.

From senior management to our client service representatives, we encourage Client interaction with their call center team inviting complete transparency into the center and Agents. We also take the time to invest in the facilities, celebrating the brand of the Client through custom branded workstations, product displays, product use and demonstration spaces, and employee engagement programs that highlight the Client’s product, creating a unique environment that takes customer service to a new level. 

Contact Us to see how The Connection® can provide custom branded customer experiences for your organization.

With multiple centers in strategic regions around the globe, we offer an extremely agile and flexible infrastructure that can quickly and aggressively adapt to meet the changing needs of your business, budget or program goals - even when things change on short notice.

Request A Quote or Contact Us for more information.

The Connection® was founded with an innovative, entrepreneurial spirit that continues to be a key part of our culture today. We have performed and developed many firsts during our existence, continuing to look for new and innovative ways to partner with our Clients.

Request A Quote or Contact Us for more details. 

Meet the Team

  • Fred Weiner Fred Weiner President & Founder Since the founding of The Connection┬« in 1981, Fred has played an active role in the strategic and day-to-day operations of the organization, developing new and innovative ways to improve Client operations and continually enhance customer experiences. Linkedin
  • Paul Howe Paul Howe VP, Business Development Paul connects companies with personalized, scalable outsource solutions for call center customer service, call center consulting and training & development solutions. Additionally, Paul is an integral player in developing custom eLearning and training packages for existing call centers. Linkedin
  • Matt Sanders Matt Sanders VP, Business Development For over 23 years, Matt has helped companies structure and implement their customer experience programs from implementation throughout the entire lifecycle providing lowered operational costs, improved caller experience, reduced customer churn, and sales enhancement. Linkedin
  • Melissa Hyvare Melissa Hyvare Business Development Exec Melissa has over 21 years serving in multiple roles within the BPO and contact center industry. Melissa is committed to helping Clients find the right solutions to meet their needs, creating personalized solutions to some of the most complex call center challenges. Linkedin
  • Ken Unruh Ken Unruh VP, Chief Technology Officer Ken has been involved with outsource service organizations for over 27 years. Ken is responsible for all aspects of The Connection┬« technology which are used to provide innovative business solutions and integration services for our clients. Linkedin
  • Karen Danielson Karen Danielson Director of Marketing Karen specializes in all things brand related. From Voice of the Customer(VoC) to social media, online reputation management and the creation of additional service lines, Karen focuses on enhancing and upgrading experiences for our Clients and their customers. Linkedin
  • Michele Tupper Michele Tupper Director of Training Overseeing both the Training & Development and QA team, Michele has over 20 years of experience managing large scale training implementations. Michele's knowledge of instructional design, training delivery, and vendor management has made her a leading expert on adult learning and curriculum development. Linkedin
  • Cyndi McDurmott Cyndi McDurmott VP, Human Resources Cyndi has worked in the human resources field for over 20 years, overseeing strategic initiatives for talent acquisition, retention, and employee engagement. Linkedin