We believe in teamwork, innovation, collaboration, and growth. For over 36 years, we've built a culture around empowering our employees to learn, grow, and discover - creating scalable, repeatable, & affordable call center solutions for our Clients that challenge the status quo and deliver results.
We've made a name for ourselves in the call center industry providing premier level customer service & call center outsourcing for Fortune 500 companies looking for a scalable resource that can help grow their teams without breaking the budget.
Whatever your size or needs, The Connection® provides call center solutions for:
Answering Service - Reach the customers you've been missing with our affordable 24/7/365 answering service starting as low as 35 minutes per month. Learn More
Virtual Receptionist - No breaks, vacation or sick time. Have your phone answered, calls screened and appointments set 24/7 with live Agents answering your phones as if they were right at your front desk. Learn More
Customer Service & Technical Support Outsourcing - Shared and dedicated programs with complete system integration, Client Service Manager, call monitoring, quality management and real-time reporting online. Learn More
Call Center Consulting - Optimize your operations, lower operating costs and elevate performance through an in-depth on-site evaluation and analysis of your operations including team members, metrics, training, recruiting, workforce management, quality processes and more. Learn More
- Call Center Training - No more one and done classroom experience. Our off-the-shelf and custom call center training provides immersive, interactive and engaging learning from initial training throughout the entire development cycle. Learn More
Never worry about having to miss a call again. Grow your team affordably - at only a fraction of the cost of managing it internally - without sacrificing quality, service or efficiency.
Request A Quote or Give Us A Call to Learn More
When it comes to outsourcing, there is no one size fits all methodology. Each brand we service is one of a kind, receiving a hand selected customer service team and a contact center solution tailored from the ground up to address each individual business, budget and customer need you may have.
Give us a call or Request A Quote to learn more about our teams or listen to sample calls.
We specialize in offering premium level, white glove customer experiences that match your company so closely, your customers won't be able to tell the difference. Our programs are staffed using highly skilled and tenured call center Agents that are 100% based in the U.S. ensuring that your programs will be handled domestically. Though if you're interested in near or off-shore opportunities, we can provide options for those as well.
Give us a call or send us an email to talk more about what The Connection® can offer.
Over the past 36 years, The Connection® has been an award winning BPO organization for leading Fortune 500 brands. Our Executive Team alone has over 150 years of combined industry experience and will help you successfully build your local, national, or international network.
Give us a call, chat with us or send us an email to talk more about our specific industry experience.
From senior management to our client service representatives, we encourage Client interaction with their call center team inviting complete transparency into the center and Agents. We also take the time to invest in the facilities, celebrating the brand of the Client through custom branded workstations, product displays, product use and demonstration spaces, and employee engagement programs that highlight the Client’s product, creating a unique environment that takes customer service to a new level.
Contact Us to see how The Connection® can provide custom branded customer experiences for your organization.
With multiple centers in strategic regions around the globe, we offer an extremely agile and flexible infrastructure that can quickly and aggressively adapt to meet the changing needs of your business, budget or program goals - even when things change on short notice.
The Connection® was founded with an innovative, entrepreneurial spirit that continues to be a key part of our culture today. We have performed and developed many firsts during our existence, continuing to look for new and innovative ways to partner with our Clients.
Meet the Team
- Fred Weiner President & Founder
- Paul Howe VP, Business Development
- Matt Sanders VP, Business Development
- Melissa Hyvare Business Development Exec
- Ken Unruh VP, Chief Technology Officer
- Karen Danielson Director of Marketing
- Michele Tupper Director of Training
- Cyndi McDurmott VP, Human Resources