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When Quality MattersCall In the ProsBranded & Scalable Call Center Solutions
Live Answer & Virtual Receptionist Solutions
When you wish you had just one more person to get the job done, we're your company +1.
All the benefits of having your own employees 24/7 without the cost of managing it internally.
Branded, Scalable & Affordable Solutions for Front Desk Support Order Processing Appointment Setting Customer Support Technical Support
Receive all the benefits of a regular employee at a fraction of the cost of managing a team internally. Competitive pricing and custom packages available for volumes starting as low as 35 minutes per month.
Your Company Plus One
When you wish you had just one more person to get the job done, we scale your team at a price you can afford. We offer live answering, virtual receptionist and virtual office solutions for businesses of any size. Perfect for single or multi-person offices ensuring your calls are handled professionally 24 hours a day, 7 days a week, 365 days a year.
Never Miss A Call or Opportunity Again
Missed calls mean missed opportunities and missed sales. We answer & route your calls based on your instructions & availability 24/7 with complete accessibility through our online portal or mobile app. Anytime your calls ramp, we grow with you so you never have to worry about missing an important call or opportunity again.
More Than A Receptionist - We're Experience Specialists
Our Experience Specialists are a tenured team that do more and do it better than anyone in the industry. In addition to answering & routing your calls in a friendly & professional way, our team can handle complex customer inquiries, appointment setting, general business questions, order processing, ticketing, customer service & more!
Phone Support Tailored to Your Business
Whatever you do, however you do it, our Agents will mirror your brand & culture delivering professional, quality service at just a fraction of the cost of answering your own calls. With our quiet background, branded call flow and professional service, callers will think they're speaking with someone in your office.
Pay Only for What You Use
While most services bill your minute rate in 15, 20 or even 30 second increments, our customer first packages ensure you get the most out of your plan, billing in 6 second increments with no monthly minimums. Rather than buying minutes at the beginning of every month, opt-in to our rollover plan - buying minutes as you need them & rolling over any unused minutes each month.
Bring Your Business With You, Wherever You Go
Using the TCAnswer platform, the ability to manage your account in real-time is all at your fingertips. View minute usage, receive email notifications, check messages or view appointments or appointment details 24/7 with the click of a button from the TCAnswer web portal or mobile app.
They have integrated themselves so deeply into our business, it feels like we are all one company. We are proud to call them our partner.
Over the past 10 years, The Connection has demonstrated the ability to adapt to meet our growing business needs.
The Connection's professional team created a positive relationship with not only our internal team, but our customers as well. The partnership with The Connection has enabled us to meet or exceed many of our goals for the year. Thanks Connection team!
Our Services
Call Center Outsourcing
Looking to Outsource Your Call Center? We offer 24/7 premium level call center services for virtual receptionist as well as shared or dedicated call center outsourcing. In business for over 35 years, we do more and do it better than anyone else in the industry at a fraction of the cost of managing your own team internally.
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Call Center Consulting
Are You An Existing Call Center? As industry practitioners, we leverage over 150 years of combined industry knowledge to provide call center consulting services that optimize operations and elevate performance.
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Call Center Training
Looking for more than one and done classroom training? Immerse your team in fully interactive, online training courses designed to engage and stimulate learning from initial classroom training throughout the Agent's entire career.
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