Inbound or Outbound. Voice, Email or Chat. We Provide Compassionate, Confidential & Knowledgeable Service.

The Connection provides a services for healthcare exchanges, pharmaceutical companies, insurance companies, medical assistance organizations and wellness providers. 

We offer a range of services including, but not limited to the ones listed below. If you don't see something listed below, let's talk - we do custom projects as well! 

We provide services for:

  • New Customer Acquisition
  • Order Processing
  • Enrollment/Eligibility Support
  • Policy Selection Assistance
  • Membership Services
  • Claims Status
  • Physician Referrals
  • Cross-Sell & Upselling
  • Account Management
  • Billing & Payment Inquiries
  • Customer Support
  • Drug & Pharmaceutical Assistance
  • ID & Password Reset
  • Adverse Events, Emergencies & Breeches
  • Health Screening Questions & Assistance
  • Third Party Health Incentive Program Support


Why Partner with The Connection®

Call Center Consulting

We offer a hand-selected team of licensed or non-licensed Agents who provide service customized to your brand in a shared or dedicated environment that can be quickly scaled to meet your needs. We offer 24/7 U.S. based, omni-channel equipped facilities that are PCI, PII and HIPPA compliant. 

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Call Center Outsourcing

Looking at ways to optimize your existing call center? The Connection leverages over 150 years of experience providing call center consulting for Agent performance, KPI optimization, recruiting strategies, retention, space optimization, expansion plans, call center technology, quality, workforce, training and more.

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Call Center Training

Whether you’re looking for off-the-shelf or custom developed content, our call center training helps elevate Agent, Supervisor and Center performance utilizing blended learning methodologies to deliver effective, efficient and cost-effective training solutions.  

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