For many companies, staffing and managing an internal call center can be a challenging and...
Call Center Solutions for the Health & Wellness Industry
Healthcare may be the only industry requiring the utmost care, compassion, and professionalism in its contact services. You’re not just dealing with health concerns, but privacy and financial ones as well.
Compassionate, Confidential, and Knowledgeable.
At The Connection®, our extensive experience providing outsourced contact center solutions to the managed healthcare industry via licensed and non-licensed agents allow us to cater to the unique needs of patients and providers alike. We understand the importance of patient confidentiality. All members of the team comply with patient confidentiality, HIPAA, and other industry regulations and compliance. Simply understanding a program is not enough when it comes to patient care. Our healthcare consultants are patient, empathetic and know how to evaluate a caller's needs to resolve their inquiry on the first call. Our healthcare consultants are experienced in handling health and wellness programs and have worked for:
- Healthcare exchanges;
- Pharmaceutical companies;
- Insurance companies;
- Medical assistance organizations;
- Wellness organizations; and more.
Extensive Industry Expertise
At The Connection®, our extensive experience providing outsourced contact center solutions to the healthcare industry allows us to cater to the unique needs of patients and providers alike. All members of our team comply with patient confidentiality, HIPAA, and other industry regulations and compliance. Using our personalized approach, The Connection® has established long-term partnerships with numerous healthcare, non-profit and government organizations providing:
- Licensed and non-licensed insurance agents;
- Customer service
- Policy selection assistance;
- Enrollment/eligibility support;
- Drug and pharmaceutical assistance;
- Full customer support for state health exchanges;
- Account/claims status inquiries and assistance;
- ID and password reset;
- Adverse events, emergencies and breeches;
- Health screening questions and assistance;
- Third party health incentive program support;
- Payment processing;
- Billing inquiries;
- Technical support and website navigation assistance.
The Connection® management team has significant experience working with customers of insurance and healthcare companies. We have partnered with numerous insurance, pharmaceutical, and healthcare organizations providing inbound and outbound program support to improve enrollment conversation rates, lower member acquisition costs and enhance operational efficiencies for over 35 years.