Rapid Response Call Center Solutions for the Adverse Event & Emergency Services Industry

When things go wrong, your ability to scale to meet the needs of your customers is imperative. The Connection® provides quick scale solutions designed to assist your customers quickly, accurately, and professionally while delivering peace of mind

When Things Go Wrong, You Can Count On Us

The Connection® has extensive experience handling rapid response call center services. We specialize in protecting your brand during:

  • Consumer Product Safety
  • Product Recall
  • Crisis Management
  • Class Action Litigation
  • Outages
  • Natural Disasters
  • Data Breaches

The Connection® offers multichannel services and customized Agent training that blends people, strategy and technology to provide aggressive scaling that accommodates the quick and immediate nature of adverse events and emergency services in the professional and timely fashion needed.

Contact The Connection® to see how we can assist your rapid response needs. 

Call Center Outsourcing

Your hand-selected team of tenured, experienced Agents provide service customized to your brand in a shared or dedicated environment that can be quickly scaled to meet your needs. We offer 24/7 U.S. based, omni-channel equipped facilities that are PCI, PII and HIPPA compliant. 

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Call Center Consulting

Looking at ways to optimize your existing call center? The Connection leverages over 150 years of experience providing call center consulting for Agent performance, KPI optimization, recruiting strategies, retention, space optimization, expansion plans, call center technology, quality, workforce, training and more.

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Call Center Training

Whether you’re looking for off-the-shelf or custom developed content, our call center training helps elevate Agent, Supervisor and Center performance utilizing blended learning methodologies to deliver effective, efficient and cost-effective training solutions.  

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