Inbound or Outbound. Voice, Email or Chat. We Deliver Quality & Competent Services.

With experience servicing the public sector and government facilities, we offer a variety of services including, but not limited to the ones listed below. If you don't see something below, let's talk

We provide service for:

  • Program Support & Inquiries
  • Appointment Setting
  • Reservations
  • Billing & Payment Support
  • Budget Program Enrollment
  • Customer Service Inquiries
  • Issue Resolution
  • Account Management
  • Customer Retention
  • Technical Support
  • Outage Support
  • Help Desk/ Troubleshooting
  • Crisis Management


Why Partner with The Connection®

Call Center Outsourcing

Your hand-selected team of tenured, experienced Agents provide service customized to your brand in a shared or dedicated environment that can be quickly scaled to meet your needs. We offer 24/7 U.S. based, omni-channel equipped facilities that are PCI, PII and HIPPA compliant. 

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Call Center Consulting

Looking at ways to optimize your existing call center? The Connection leverages over 150 years of experience providing call center consulting for Agent performance, KPI optimization, recruiting strategies, retention, space optimization, expansion plans, call center technology, quality, workforce, training and more.

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Call Center Training

Whether you’re looking for off-the-shelf or custom developed content, our call center training helps elevate Agent, Supervisor and Center performance utilizing blended learning methodologies to deliver effective, efficient and cost-effective training solutions.  

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