Gold Standard Call Center Services: Supporting Your Customer's Needs As If We Were You

The Connection® provides outsourced call center services delivering Gold Standard customer experiences you can be proud to call your own. Whatever you do, however you do it, The Connection® becomes a brand ambassador for your brand.


Outsourced Call Center Services For Every Need

Whether you're looking to outsource your call center services to consolidate your services, gain access to the latest technology, increase revenue, reduce costs or elevate performance, The Connection® blends the best people, technology and processes to handle any business needs.
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The Connection® offers high quality, tenured & experienced Agents in shared or dedicated team environments. With 24/7 call center services available via IVR, live operator, email response, web chat, social media and SMS, we offer inbound and outbound support for:

  • Customer Service & Support including: Order Processing, Upsells, Account Management, Payment Processing, Complaints, Refunds & Returns, Voice of the Customer Follow Up & General Customer Service Inquiries
     
  • Outsourced Technical Support for Tier 1, 2 & 3 Troubleshooting & Technical Support Service
     
  • Help Desk Services including: Username/Password Reset, IT Ticketing, & Web Navigation Assistance
     
  • Appointment Setting including: Sales Appointments, Recalls & Repair Visits, Physician or Clinic Appointments, Event Registrations & Lead Qualification
     
  • Eligibility & Enrollment Support including: Product/Service Introductions, Program Qualification, Screening & Verification
     
  • Customer Retention including: Win Back Campaigns, Subscription Renewals, Membership Renewals, & Welcome Calls

Don't see what you're looking for above? Contact Us or Request A Quote to explore how The Connection® can provide call center outsourcing solutions to meet your needs.

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