As I was sitting in a dentist chair, I listened to two professionals talking heatedly about...
Call Types Handled
Inbound or Outbound. Voice, Email or Chat. We Speak from Experience.
Whatever you do, however you do it, our Agents will mirror your brand & culture delivering professional, quality service at a fraction of the cost of managing your program internally. With over 35 years of industry experience, we have extensive expertise handling a variety of inbound and outbound call types.
With extensive experience in providing customer service & support, our Agents are available to help with general service inquiries, product or service questions, issue resolutions, warranty questions, account management, and voice of the customer follow-up.
Our Agents are skilled in providing Level 1 tech support with escalation to Level 2 or an internal team when warranted. Our team assists with username/password reserts, case ticketing, IT ticketing, web navigation assistance, data management, troubleshooting & general technical support service.
Order Entry & Payment Processing
Our Agents have extensive retail & ecommerce experience assisting with product selection, order entry, upselling, cross-selling, status inquiries, issue resolution, warranty inquiries, payment processing, refunds, & customer data management.
Appointment Setting & Lead Qualification
Our service team handles inbound & outbound lead qualification with appointment or warm transfers. Appointment setting services are available for initial scheduling or follow-up confirmations for sales, service visits, physicians & clinic visits, new product roll-outs, and more.
Member Support Services
Our Agents are skilled at serving members, customers and Clients providing new member enrollment, welcome calls, product adoption roll-outs, customer service, order entry, account management, event registration, subscription renewals, retention and more.
Enrollment & Ticketing
Our Agents are skilled at providing ticketing, registration and enrollment services for a variety of industries. Our services include product selection assistance, appointment setting, order entry/registration, upsell, cross-sell experience, general product/service inquiries, payment processing, account management, issue resolutions, customer loyalty and more.