Call Center Services
Gold Standard Call Center Services: Supporting Your Customer's Needs As If We Were You
The Connection® provides outsourced call center services delivering Gold Standard customer experiences you can be proud to call your own. Whatever you do, however you do it, The Connection® becomes a brand ambassador for your brand.
Outsourced Call Center Services For Every Need
Whether you're looking to outsource your call center services to consolidate your services, gain access to the latest technology, increase revenue, reduce costs or elevate performance, The Connection® blends the best people, technology and processes to handle any business needs.
Request A Quote for Services
The Connection® offers high quality, tenured & experienced Agents in shared or dedicated team environments. With 24/7 call center services available via IVR, live operator, email response, web chat, social media and SMS, we offer inbound and outbound support for:
Customer Service & Support including: Order Processing, Upsells, Account Management, Payment Processing, Complaints, Refunds & Returns, Voice of the Customer Follow Up & General Customer Service Inquiries
Outsourced Technical Support for Tier 1, 2 & 3 Troubleshooting & Technical Support Service
Help Desk Services including: Username/Password Reset, IT Ticketing, & Web Navigation Assistance
Appointment Setting including: Sales Appointments, Recalls & Repair Visits, Physician or Clinic Appointments, Event Registrations & Lead Qualification
Eligibility & Enrollment Support including: Product/Service Introductions, Program Qualification, Screening & Verification
- Customer Retention including: Win Back Campaigns, Subscription Renewals, Membership Renewals, & Welcome Calls
Industries We Service
Retail & eCommerce
Drive Sales, Upsells & Customer Loyalty with Experienced, Tenured Agents.
Scalable & Affordable Customer Service Solutions for Electric, Water & Waste Utility Providers.
Financial Services & Banking
U.S. Based PCI Compliant, Scalable & Secure Customer Service Solutions.
Media Communications: Wireless, Cable, Broadband
Reliable, Affordable Customer Service & Technical Support Solutions.