On August 19th, The Connection® celebrated its 36th year in business. Founded in 1981...
Outsource Solutions for Your Call Center
The Connection® provides a variety of outsource services for call centers designed to get you the results you're looking for. We combine the best people, processes & technologies the industry has to offer to provide you top of the line call center services, call center consulting, and call center training.
Get Results: Call Center Outsourcing, Call Center Consulting & Call Center Training
Whether you’re in the market for a new outsource partner that better fits your call center service needs, optimizing your call center operations with call center consulting, or elevating team performance through soft skills, customer service call center training and Agent Development, we've got you covered.
The Connection® services are designed to deliver:
- Enhanced Customer Experience
- Increased Customer Loyalty
- Performance Elevation
- Optimized Operations
- Improved Efficiency
- Improve Employee Retention
- Cost Savings
- Customer Journey Optimization
Learn more about our approach to call center solutions, or Request A Quote for anyone of our outsourced call center services below. Don't see what you're looking for? Contact Us - we welcome the opportunity to speak with you further.
Our Outsource Services for Call Centers
Outsource Call Center Services
Experience the Benefits of Outsourcing with Experienced, Tenured Agents for A Variety of Call Types & Industries.
Omni-Channel Service Channels
Deliver Seamless Customer Experiences on the Service Channel Your Customer Prefers. IVR, Live Chat, Live Operator, Email and More.
Call Center Consulting
Improve Efficiencies, Elevate Performance & Optimize Operations with Call Center Consulting.
Training Curriculum Development
Off-The-Shelf or Custom Created Content Development for More Engaging Learning Programs.
Custom eLearning Development
Scenario Based, Custom eLearning development specific to your organization's Training Objectives & Goals.