On August 19th, The Connection® celebrated its 36th year in business. Founded in 1981...
Outsource Solutions for Your Call Center
The Connection® provides a variety of outsource services for call centers designed to get you the results you're looking for. We combine the best people, processes & technologies the industry has to offer to provide you top of the line call center services, call center consulting, and call center training.
Our Call Center Services
Virtual Receptionist Services
Affordable front office staff at a fraction of the cost of hiring your own employees. Our employees are able to handle and route your calls just as if they were sitting at your front desk. Learn more about our Virtual Receptionists.
Deliver integrated, seamless customer experiences on the service channel your customer prefers. We offer omni-channel facilities supporting IVR, Live Chat, Live Operator, Email and More.
Call Center Training
Engage your learners and elevate performance with off-the-shelf or custom developed call center training for Agents, Supervisors, Managers and more.
Call Center Consulting
Improve Efficiencies, Elevate Performance & Optimize Operations with Call Center Consulting.