Rolling Out New Technology? Make Sure You Consider These Three Things Before You Do
As I was sitting in a dentist chair, I listened to two professionals talking heatedly about...
Interactive Voice Response IVR systems are a critical component to any call center providing a cost-effective way to route incoming calls, conduct voice of the customer surveys, process orders, and confirm appointments to quickly improve first call resolution rates and eliminate the need for repeat calls.
The call center is the first point of contact for many organizations and customers. Interactive Voice Response, or IVR, systems, allow companies to create efficient, consistent and cost-effective communications across multiple customer service teams or contact center facilities, producing a better customer experience from start to finish.
Empower your customers through the use of automated interactive voice response solutions, reducing calls to Agents by providing quick answers to routine inquiries and allowing customers the ability to solve their issues through self-service functions or the option to speak with a live operator. When IVR interactions require Agent assistance to resolve a more complex issue, interactive voice response solutions route the customer to the appropriate Agent without missing a beat. By automating the most frequent requests and inquiries, Agents can focus their attention on providing high-touch customer service and technical support saving money and increasing first call resolution.
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Interactive Voice Response IVR Systems designed to provide efficient, affordable and consistent communications to your customers.
As I was sitting in a dentist chair, I listened to two professionals talking heatedly about...
First off, let's understand why omni-channel is such a big deal.
Not only...