For many companies, staffing and managing an internal call center can be a challenging and...
Call Center Solutions for the Education Industry
For years, colleges, universities, and financial institutions have relied on The Connection® to provide both automated and agent-based contact solutions to support their student services. Each year The Connection® handles millions of lead generation, financial aid, and lead qualification with warm transfer calls for educational clients nationwide. Using our advanced technologies and multichannel contact services, we work closely with many leading colleges, universities, and financial institutions to help lower inquiry costs and improve conversion rates.
The Connection® provides your institution with:
- Application Processing Assistance
- Lead Generation
- Admission Services
- Student Retention
- Appointment Setting for Lead Qualification and Transfer as well as Enrollment Services
- Financial Aid & Student Loan Services
- Student Services including HelpDesk Support