Inbound or Outbound. Voice, Email or Chat. We Deliver Exceptional Student Experiences.
The Connection provides services to educational institutions including public and private K-12 schools, universities, trade schools, and financial institutions.
We offer a range of services including, but not limited to the ones listed below. If you don't see something listed below, let's talk - we do custom projects as well!
We provide service for:
- Application Processing Assistance
- Lead Generation
- Lead Qualification
- Admission Services
- Enrollment Services
- Account Management
- Student Retention
- Appointment Setting
- Help Desk Support
- Financial Aid & Student Loan Services
- Student Services including HelpDesk Support
Why Partner with The Connection®
Call Center Outsourcing
Your hand-selected team of tenured, experienced Agents provide service customized to your brand in a shared or dedicated environment that can be quickly scaled to meet your needs. We offer 24/7 U.S. based, omni-channel equipped facilities that are PCI, PII and HIPPA compliant.
Call Center Consulting
Looking at ways to optimize your existing call center? The Connection leverages over 150 years of experience providing call center consulting for Agent performance, KPI optimization, recruiting strategies, retention, space optimization, expansion plans, call center technology, quality, workforce, training and more.