The Connection® is celebrating two anniversaries this year. The contact center will be...
Stay Connected to Your Customers
Thanks to technology and the web, consumers have more choices for how they communicate and the timeframe with which they expect a response. The Connection® offers the most popular communication channels available 24/7 so you can stay connected with your customers on the channel they prefer anytime day or night.
No More Repetition, Just A Better Experience
Customers rarely use just one channel to complete an interaction, often moving between 2-3 channels to resolve one issue. Rather than using disconnected channels that force customers to start over at square one each time they contact you, our omni-channel contact center approach connects your customer's interactions from any channel - phone, IVR, text, chat, email, etc. - into one seamless view of the customer journey enabling your customer to pick right up in the conversation without having to repeat themselves.
Rest assured that no matter which channel or device your customer uses to communicate, The Connection® omni-channel platform aggregates data across various touchpoints to allow Agents to deliver prompt, personalized and relevant support 24/7.
When Agents deliver these types of experiences, it demonstrates to the customer the company knows who they are, understands their issue, values their time and can provide advanced, intelligent support. This type of service:
- Increases Customer Satisfaction & NPS
- Reduces Customer Effort
- Increases Agent Productivity
- Reduces Operational Costs
Tenured & experienced live operators available 24x7 to help with outsourced customer service and technical support.
Never let a single email go unanswered. Quick, accurate and personalized email response support.
Live Web Chat
Turn browsers into buyers. Engage customers on your website during the buying process.