The Connection® is celebrating two anniversaries this year. The contact center will be...
Connect Customer Interactions from Any Device or Channel: Seamless Omni-Channel Call Center Services
Today’s customer has numerous devices, both voice and text-based, with which they make contact. They may use a landline, smartphone, PC, or tablet to make contact via an online tool like web chat, IVR, live Agent, or complete the activity themselves through automated self-service options. Regardless of the channel customers choose to communicate with your business, one thing holds true – customers want accurate, timely, and personalized information delivered on the same channel they made outreach on.
The Connection® provides seamless 24x7 omni channel call center services for organizations looking to connect with their customers. Our outsourced call center services utilize an omni-channel approach combining all customer interactions as they traverse from channel to channel and device to device to create a single, unified view of the customer's journey.
Through our omni-channel approach, Clients who outsource their call center services to The Connection® experience:
- Higher Customer Satisfaction Scores
- Higher Customer Retention
- Higher First Call Resolution
- Higher Profit Margin per Customer
- Higher Customer Lifetime Value
Request A Quote for outsourcing any of the service channels below with a dedicated or shared Agent team.
If there is a service channel you're interested in not listed below, let's talk. We have extensive experience in multichannel communications and engagement platforms. Contact Us for more information.
Engage With Your Customers on the Platform They Prefer: 24/7 Omni-Channel Support
Tenured & experienced live operators available 24x7 to help with outsourced customer service and technical support.
Never let a single email go unanswered. Quick, accurate and personalized email response support.
Live Web Chat
Turn browsers into buyers. Engage customers on your website during the buying process.