On August 19th, The Connection® celebrated its 36th year in business. Founded in 1981...
Call Center Solutions that Makes It Easy for Your Customers
As new technology emerges and financial institutions grow in size and complexity, The Connection® helps you make it easy for your customers to understand how their money works. We provide seamless customer service, support, upsell and retention services that mirror your brand and drive long-term customer relationships.
Customer Service You Can Count On
Each year The Connection® handles millions of customer service and support calls for financial services clients nationwide. We work hand in hand with a variety of leading financial institutions, Fortune 5000, and Fortune 500 companies providing exceptional quality and customer service results. Our customized training and advanced technology ensures that our highly-trained Agents deliver an unparalleled customer experience that mirrors your brand and culture.
Trusted by many leading financial services organizations for over 35 years, we provide the experience, quality, and operational efficiencies needed to help you:
- Improve Retention Rates
- Improve First Call Resolution
- Lower Support Costs
- Enhance Operational Efficiencies
- Enhance Customer Experience
No matter the size or complexity of your program, The Connection® blends strategy, people and technology to deliver personalized and engaging experiences with the quality and dedication you expect from an industry leader.
Contact us to see how we can help provide financial services call center solution to your organization today!
- Credit Card Support & Service
- Order Placement, Processing & Status Inquiries
- Electronic Bill Payments
- Billing Support & Inquiries
- Consumer Affairs
- Reservations & Appointments
- Troubleshooting & Help Desk Support
- Credit Card Acquisition Strategies
- New Product or Service Adoption
- Customer Retention
- General Customer Service Inquiries