Inbound or Outbound. Voice, Email or Chat. We Deliver Customer Centric Service.

The Connection provides a variety of services for the financial services industry specializing in banks, credit cards, credit unions, brokres, and investment firms. 

We offer a range of services including, but not limited to the ones listed below. If you don't see something listed below, let's talk - we do custom projects too!

  • Credit Card Support & Service
  • Order Placement, Processing & Status Inquiries
  • Electronic Bill Payments
  • Billing Support & Inquiries
  • Consumer Affairs
  • Reservations & Appointments
  • Troubleshooting & Help Desk Support
  • Credit Card Acquisition Strategies
  • New Product or Service Adoption
  • Customer Retention
  • General Customer Service Inquiries


Why Partner with The Connection®

Call Center Outsourcing

Your hand-selected team of tenured, experienced Agents provide service customized to your brand in a shared or dedicated environment that can be quickly scaled to meet your needs. We offer 24/7 U.S. based, omni-channel equipped facilities that are PCI, PII and HIPPA compliant. 

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Call Center Consulting

Looking at ways to optimize your existing call center? The Connection leverages over 150 years of experience providing call center consulting for Agent performance, KPI optimization, recruiting strategies, retention, space optimization, expansion plans, call center technology, quality, workforce, training and more.

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Call Center Training

Whether you’re looking for off-the-shelf or custom developed content, our call center training helps elevate Agent, Supervisor and Center performance utilizing blended learning methodologies to deliver effective, efficient and cost-effective training solutions.  

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