For many companies, staffing and managing an internal call center can be a challenging and...
Direct Sales & Social Commerce
A Name You Can Trust To Represent Yours
For over 35 years, we've been one of the top call center partners for Fortune 500 direct sale and social commerce companies looking to drive sales, increase revenue, and enhance both customer & Consultant loyalty. See why they've trusted their name to us and why you can too.
Trusted By Fortune 500 Direct Sale & Social Commerce Companies for Over 35 Years
The most common request we receive from direct sales and social commerce companies are from organizations expecting and/or experiencing high growth who are quickly looking for a plan to handle the increased volume without compromising quality, product, or service. If this sounds like your company, you’ve come to the right place.
Call Center Outsourcing for companies who are experiencing difficulty scaling to meet their growing demands as a result of staffing, space, infrastructure or technology; or who simply want to outsource to focus on growing their core business.
Call Center Consulting for companies looking to keep their service programs internally, but need help with creating efficiencies and elevating performance.
- Interactive, Online Call Center Training for companies looking to create highly effective, interactive and immersive training for onboarding, corporate development, Agent development, or Supervisor development.
The Connection® has worked with some of the largest direct selling and social commerce names in the industry providing outsource call center services.
Whether working with first time customers, repeat customers, loyal customers or your Consultants and Distributors, we work with you to create a custom branded program, making sure every detail of your customer journey matches the brand, energy and customer experience you've become known for.
With us as your partner, you can feel confident your customer and Consultants are not just in good hands, but hands that take pride in being part of your family.
Request A Quote for outsourcing your organization's call center.
We offer the latest omni-channel response solutions to deliver:
- Enrollment of New Distributors/Consultants
- Product Selection Assistance
- Upsell/Cross Sell Support
- Order Placement & Status Inquiries
- Billing & Payment Support
- Refunds & Returns Including Warranty Inquiries
- Distribution of Promotional Materials
- Bonus & Commission Questions
- Website Navigation & Support
- Voice of the Customer (VoC) Tracking
Don't see what you're looking for listed? Contact us and together let's explore the opportunity to work together.
Not ready to outsource, but interested in elevating your internal performance and efficiency? You've come to the right place.
Our Call Center Consultants leverage over 150 years of combined industry experience to evaluate, enhance and empower your call center operations and personnel through an immersive consultation. As an operating call center, we live your world everyday adding value to our Call Center Consulting projects by being active industry practitioners, staying up-to-date on the latest trends, challenges, technologies, regulations, and operational needs of the industry.
Our Call Center Consultants Provide:
- End to End Customer Journey Mapping
- Immersive Evaluation of Your Existing Call Center Operations including Recruiting, Workforce, Quality, Training, Team Performance, Metrics, Voice of the Customer & More
- Comparative Analysis of Your Center Performance Against External Industry Benchmarks & Best Practices
- Insight into Opportunities for Enhanced Customer & Consultant Experience
- Insight into Opportunities for Revenue Growth
- Actionable & Insightful Reporting & Road Mapping to Help You Get From Point A to Point B
Employee performance directly correlates to training and how well it prepares your team for everyday scenarios. It can be especially challenging to provide consistent, relevant, and more importantly - engaging learning when your team spans the globe.
Interactive eLearning is an online tool that can be scaled to accommodate any growing company, encouraging learners to engage with content through interactive and immersive activities that prepares them for their everyday roles.
We offer corporate, call center and field development training for:
- New Hire Onboarding
- Computer Systems
- Policies & Procedures
- Social Media Guidelines & Platform Specific Use
- Team Supervisor Development
- Agent Development
- Customer Service Soft Skills
- Customer Experience
- Product Knowledge & RollOuts
- Commission Programs
- Strategies for Building A Downline
- Sales Strategies & More
Don't see what you're looking for listed here? No problem, not only do we do off-the-shelf training, but we also provide custom work too.