-
When Quality MattersCall In the ProsBranded, Scalable Call Center Outsourcing
Call Center Outsourcing
Call Center Experiences That Are Engaging Branded Scalable Affordable
Inbound or Outbound. Voice, Email or Chat. We Speak from Experience.
No matter what channel or call type your're looking to have handled, our experienced team of Agents is available 24/7. You receive all the benefits of an employee when you need them, at a fraction of the cost of handling it internally.
Your Company Plus
Scale your team at a price you can afford. Our Agents are an extension of your team offering call center outsourcing for businesses of any size in a shared or dedicated environment. Perfect for a single, multi-person or Fortune 500 company, we ensure your calls are handled professionally 24 hours a day, 7 days a week, 365 days a year.
Highly Tenured, Hand Selected Team
All of our programs offer highly tenured, highly experienced call center professionals 24/7. Each brand we service is one of a kind, receiving a hand selected customer service team and a contact center solution tailored from the group up to address each individual business, budget and customer need you may have.
More Than An Outsourcer - We're Experience Specialists
Our Experience Specialists are a tenured team that do more and do it better than anyone in the industry. In addition to handling your calls in a friendly and professional manner, our team can handle complex cusotmer inquiries, appointment setting, customer service, technical support, order processing, upsells, cross-sells and more.
Phone Support Tailored to Your Business
Whatever you do, however you do it, our Agents will mirror your brand and culture delivering professional, quality service at a fraction of the cost of managing your own team internally. With our quiet background, branded call flow and professional service, callers will thnk they're speaking with someone directly from your company.
Secure U.S. Based, Omni-Channel Facilities
We offer 24/7 U.S. based facilities and employees. Each of our facilities is a secure, PCI, PII and HIPAA compliant environment where Agents undergo background checks and regular compliance training. Whether you're looking for voice, email, chat, or SMS, we provide omni-channel support linking your services together in a continuous, seamless customer experience.
Experienced, Hands On Management
The Connection® was founded with an innovative and entreprenurial spirit that continues to be a key part of our culture today. Over the past 36+ years, The Connection® has been an award winning BPO for leading fortune 500 brands. Our Executive Team oversees all accounts and is personally involved in each Client program and success.
They have integrated themselves so deeply into our business, it feels like we are all one company. We are proud to call them our partner.
Over the past 10 years, The Connection has demonstrated the ability to adapt to meet our growing business needs.
The Connection's professional team created a positive relationship with not only our internal team, but our customers as well. The partnership with The Connection has enabled us to meet or exceed many of our goals for the year. Thanks Connection team!
Thanks for getting the job done. Our customers appreciate people that are helpful and care!
Our Services
Call Center Consulting
Are You An Existing Call Center? As industry practitioners, we leverage over 150 years of combined industry knowledge to provide call center consulting services that optimize operations and elevate performance.
Read more
Call Center Training
Looking for more than one and done classroom training? Immerse your team in fully interactive, online training courses designed to engage and stimulate learning from initial classroom training throughout the Agent's entire career.
Read more
LMS Solutions
Have content, but need to share it with your users? The Connection's branded LMS solutions allow you to deliver training to your employees regardless of where they're located. Share content with your team anywhere and at anytime with the ability to track learner progress, access, and performance.
Read more