U.S. Based Call Center Outsourcing
A Name You Can Trust To Represent Yours
Inbound or outbound. Voice, email, chat or social. We speak from experience. For over 35 years, we've been one of the top call center partners for Fortune 500 companies looking to outsource their customer service & tech support. See why they've trusted their name to us and why you can too.
U.S. Based Call Center Outsourcing Available 24/7
Whether you're looking at call center outsourcing to consolidate your services, gain access to the latest technology, increase revenue, reduce costs, or elevate performance, we have you covered - Request A Quote or Contact Us.
The Connection® offers high quality, tenured & experienced Agents in shared or dedicated team environments. With 24x7 call center support via IVR, live operator, email response, web chat, social media and SMS, we offer inbound and outbound services for:
Customer Service & Support including: Order Processing, Upsells, Account Management, Payment Processing, Complaints, Refunds & Returns, Voice of the Customer Follow Up & General Customer Service Inquiries
Outsourced Technical Support for Tier 1, 2 and 3 Troubleshooting & Technical Support Service
Help Desk Services including: Username/Password Reset & Web Navigation Assistance
Appointment Setting including: Sales Appointments, Recalls & Repair Visits, Physician or Clinic Appointments, Event Registrations & Lead Qualification
Eligibility & Enrollment Support including: Product/Service Introductions, Program Qualification, Screening & Verification
- Customer Retention including: Win Back Campaigns, Subscription Renewals, Membership Renewals, & Welcome Calls
More Than Just A Call Center: Industry Leading Consulting & Training Services
Not sure you're ready to outsource yet? Maybe you just need help tweaking a few aspects of your current center? Or, maybe you're looking to elevate Agent performance through better training? No problem, we've got that covered too.
Call Center Consulting - The Connection® leverages our years as an industry practitioner of call center services to provide relevant and actionable call center consulting services for companies looking to optimize their internal centers.
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Call Center Training - We also offer training & development services to evaluate call center training materials, develop new materials, provide off-the-shelf content, custom eLearning or simply provide a better way of tracking learner progress with an affordable and branded LMS solution. We specialize in customer service training, Agent development, Supervisor training, soft skills training and more.
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We live your world everyday providing state-of-the-art, industry leading call center services. Let us use that knowledge to help optimize your existing operations and elevate performance. Contact Us for more information.
Amazing People, Exceptional Experiences, Repeatable Results: The Connection® Difference
We treat your customers as if they were our own, combining the best people, technology & industry innovations to deliver gold standard customer experiences that emulate your brand so closely, it's like you delivered them yourself.
No one size fits all call center services or customizable base packages. Each brand we service is one of a kind, receiving a hand selected customer service team and a call center solution tailored from the ground up - with the help of our Solutions Team - to address each individual business, budget and customer need you may have.
As a privately held company, with multiple centers in different regions of the country, we offer an extremely agile and flexible structure. We are able to act quickly and aggressively in the best interest of our Clients with the ability to make fast, fact based decisions and program changes to ensure your program succeeds, even if those parameters change with short notice.
Founded with an innovative and entrepreneurial spirit that continues to be part of our culture today, The Connection® is continually providing strategic direction to our Clients, looking for new and innovative ways to achieve their goals and deliver next generation customer service. To achieve this, we're constantly evaluating data and looking at industry trends to identify new services and solutions to help give our Clients an edge over the competition.