Services

Outsource Solutions for Your Call Center

The Connection® provides a variety of outsource services for call centers designed to get you the results you're looking for. We combine the best people, processes & technologies the industry has to offer to provide you top of the line call center services, call center consulting, and call center training. 

Our Call Center Services

Call Center Outsourcing

Outsource your call center services to one of our U.S. based facility where tenured, experienced Agents will handle your service in a shared or dedicated environment. Check out the call types we handle or learn more.

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Virtual Receptionist Services

Affordable front office staff at a fraction of the cost of hiring your own employees. Our employees are able to handle and route your calls just as if they were sitting at your front desk. Learn more about our Virtual Receptionists.

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Omni-Channel Services

Deliver integrated, seamless customer experiences on the service channel your customer prefers. We offer omni-channel facilities supporting IVR, Live Chat, Live Operator, Email and More.

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Call Center Training

Engage your learners and elevate performance with off-the-shelf or custom developed call center training for Agents, Supervisors, Managers and more. 

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Call Center Consulting

Improve Efficiencies, Elevate Performance & Optimize Operations with Call Center Consulting.

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Learning Management Solutions (LMS)

Deliver Training from Anywhere At Anytime and Track Learner Performance with Affordable, Custom Branded LMS Solutions.

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